Return Policy

To protect the integrity of every lot, we do not accept returns of products once they have shipped. This applies to sealed and opened vials alike.

We accept a return only when:

• we shipped the wrong item, or
• we ask for a damaged item back to examine it.

In either case, email our support address within 48 hours of delivery. We send a prepaid return label and instructions. Do not send anything back without a return authorization number; unauthorized returns are not accepted or refunded.

When the authorized item arrives, we send the correct item or refund it under our Refund Policy within 2 business days.

We do not exchange products for a different item or size. Place a new order for the item you need.

support@orvani.group · 346-717-5528