Refund Policy

You can cancel an order at no cost until it ships. Email our support address with your order number. Cancelled orders are refunded in full to the original card.

Research materials cannot be resold once they leave our facility, so all sales are final once an order ships. We do not refund opened, used or unwanted products, or orders refused at delivery.

If an item arrives damaged, is not what you ordered, or is missing, email our support address within 48 hours of delivery with:

• your order number,
• a photo of the item and its label (lot number visible),
• a photo of the outer package.

We will send a replacement or refund the affected item, at our choice, including any shipping you paid for it. You do not need to return a damaged item unless we ask.

If tracking shows no movement for 5 business days, or the package is marked delivered but has not arrived, contact us. We will open a claim with the carrier and replace or refund the order once the claim is confirmed.

If we cancel an order under our Terms and Conditions (for example, account details we cannot verify), we refund it in full to the original card.

Approved refunds are issued to the original payment method within 2 business days. Your card issuer may take a further 5–7 business days to post the credit.

support@orvani.group · 346-717-5528